ISO 18295 Customer Contact Centers Training

ISO 18295 is an international guide that determines the requirements for customer contact centers (CCC) and directing institutions. It can be applied to CCCs of organizations of all size and industries. It aims to improve client relationship and customer satisfaction with contact center.

ISO 18295 Customer Contact Center Training provides information about the standards and practices determined by ISO, which are required to increase the efficiency, quality of communication and customer satisfaction in the customer contact centers.