ISO 10002 Customer Satisfaction Management Systems Training
ISO 10002 is an international guide to improve the process of processing customer feedbacks about products and services in the organization. The standard is updated in 2018, therefore the current version is ISO 10002:2018.
Regardless of which sector it is from, for every institution has customer relationships, ensuring and maintaining customer satisfaction is the most important priority of the institution. It is not possible for an organization to survive if the customers are not satisfied. Therefore, the evaluation of the feedback from customers is of great importance.
Since waiting for customers to give feedback voluntarily will not provide enough efficiency, each institution needs to establish a system to obtain customer feedback and to analyze the feedback.
ISO 10002 Customer Satisfaction Management Systems Training provides information about the standards and practices required for the organization to establish and sustain a Customer Management System at the standards determined by ISO.